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Shipping & Returns

Delivery

Every order that is sent from our warehouse is carefully inspected.

You can track and trace your order via My Account.

Delivery Times, Areas, Gift Box, Tracking, Damages

Delivery times

To avoid disappointment please look at the last order dates in the table below!

STANDARD DELIVERY - PARCELFORCE EXPRESS DELIVERY - DHL

Latest order date 18 December before 23:59 23 December before 11:00

We do our best to get your order to you as quickly as possible. Please look at the table below for information on delivery time, cost, partners and options that we have available:

STANDARD DELIVERY

Carrier Expected Time Cost

Parcelforce 4-5 working days

(may take longer for remote regions) £3.90

Free for orders > £50

EXPRESS DELIVERY

Carrier Expected Time Cost

DHL Express 1-3 working days £20

Free for orders > £300

Please note that orders placed during the weekend or on (official) holidays, will be processed on the next working day. If we are unable to ship your goods within this timeframe we will inform you whenever possible.

We cannot change your order (product, size, colour, address) once it has been shipped.

Track your order

You can always track your order(s) anytime/24 hours per day via My Account.

As soon as your order is dispatched from our warehouse we send you an email that will include a tracking number for your order with a link to track the package whenever you want to check on its progress.

You can also track your order simply by entering your tracking number here.

Please note that the tracking number only becomes active and shows the parcel progress when it has entered the destination country.

Should you need any assistance, please do not hesitate to contact us.

Damages

Every order that we send from our warehouse is carefully inspected.

*(standard rates, prices from mobile may vary )

Before accepting your delivery, please inspect the carton and its content for any potential damage that may have occurred during the shipment.

It’s normal for the carton to show some wear, however, if the damage is significant, then we kindly ask you to do the following:

- If the damage is minor, please accept the parcel but make a note of the damage on the delivery receipt, sign and date it.

- If the carton looks seriously damaged, you may refuse your order. Under this circumstance, please contact us immediately.

When you contact our Customer Service Team, please have your order number, item number and tracking number (all this information is included in your shipment confirmation e-mail) along with your e-mail address and phone number at hand.

We will do our best to refund your purchase amount as soon as we receive the returned item.

Your order will be cancelled so that you can place a new order.

Returns Policy

All items purchased on the online store may be returned free of charge within 14 days of receipt.

The following items may not be returned: underwear, swimwear, gift cards, perfumes and make-up (unless in original sealed wrapping).

Please make sure that you do not have returns from multiple orders in one parcel to ensure that you get your refund as quickly as possible.

Returned goods must be returned in the same condition as they were sent – and must have their original label. We will not accept or refund goods that have been worn or washed.

If the goods have deteriorated due to a more extensive use, we reserve the right to send the product back to the shipper.

Please also check your legal rights for returning goods in our Terms & Conditions.

Refunds

If you withdraw from your order, we will reimburse to you all payments received from you, including the costs of standard delivery and eventual administration fees, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to return products.

We may however withhold reimbursement until we have received the products back or until you have supplied evidence of having sent back the products, whichever is the earliest.

Once your returned products have been checked and inspected at our warehouse, you will receive a refund e-mail notification. Your refund will be paid back to the bank account you have provided.

Refunds usually take up to 8-10 working days to appear on your statement. The length of time depends solely on your card company’s policies. You can always check your refund status on your online account or by contacting your card issuer.

In order to get a full refund it’s important that we receive the goods in the same state you received them (the returned product has to be complete, unworn, unwashed and with all the product labels intact).

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